While change is to be expected, it poses challenges for those charged with securing environments, writes Jim Cook.
For many law firms, the COVID-19 pandemic has been their first real-world test of a majority remote worker scenario. Many firms already had flexible remote work arrangements, whether an occasional work-from-home day for teams or certain individuals working fully from home, but most had a majority of workers at an office or offices, working within the confines of a secured environment.
Moving such large numbers to a full work-from-home arrangement required emergency measures and workarounds, including new cloud-based systems, rapidly scaled-up remote access tools, and even allowances for staff to make last-minute home office purchases. Some approaches were more centrally coordinated and controlled than others.
The bottom line is that most law firms have undergone significant fundamental and structural changes, requiring people to behave and work differently. For those of us charged with keeping the workplace – and its systems and data – secure, these changes mean a rise in anomalous or out-of-the-ordinary employee behaviour.